After your initial request to speak with an ombudsman, you (the complainant) will receive a call within 48 hours. The ombudsman will identify himself or herself and detail the rest of the process.
The use of the Ombudsman Program is voluntary and confidential. The Ombudsman Program averages a 50% success rate and can be a shorter process compared to filing an ethics complaint or arbitration request, which average six months. If the Ombudsman Program is successful, it can eliminate the need to file an official complaint.