GREATER NASHVILLE REALTORS®

Member Services Coordinator

Description

Greater Nashville REALTORS®, a 6,400 plus member REALTOR® trade association, is currently accepting resumes for the position of Member Services Coordinator. Reporting to the Director of Membership, the Member Services Coordinator is primarily responsible for creating a warm and pleasant environment for visitors. This person answers incoming calls with basic knowledge of meetings, classes, and events that the association hosts while also providing general information related to REALTOR® membership. As Member Services Coordinator, this person will work directly with the Membership Department to provide services and up to date information for our members, and share database updating responsibilities. Individuals with an active real estate license will not be considered for this position.

Responsibilities

• Open and close office
• Greet and assist visitors
• Maintain the appearance of the lobby, REALTOR® Store and conference rooms
• Answer incoming calls providing general information related to REALTOR® membership and association events
• Answer/transfer calls to the appropriate staff member, check and respond to voicemails and emails
• Maintain inventory of the REALTOR® store and Sentrilock products
• Log incoming checks daily into Excel
• Receive, sort, distribute all mail and packages to the appropriate department

Specific requirements include working directly with the Membership Department on but not limited to:

• Application process
• Office transfers
• Dues and billing
• Database maintenance

Qualifications

• High school diploma, G.E.D. or equivalent required
• Experience in customer service, real estate, or a related field preferred
• Knowledge of REALTOR® membership preferred, but not required
• Excellent communication and interpersonal skills
• Strong computer skills and ability to learn a new database
• Ability to work independently or on a team

Benefits

• Simple IRA: match employee contribution up to 3% of salary
• Medical Insurance: 100% paid for employee – high deductible health plan with HSA
• Dental and Vision: 100% paid for employee
• Life Insurance: $15,000 of life insurance paid 100% for employee
• Long Term Disability: Plan provided by Greater Nashville REALTORS®
• Vacation days (based on number of years employed by Greater Nashville REALTORS®)

Equal Employment Opportunity has been and continues to be both policy and practice at Greater Nashville REALTORS®. Our policy of Equal Employment Opportunity is to recruit, hire, train and promote in all job classifications without regard to race, color, religion, national origin, sex, age, handicap or any other protected status.

About Greater Nashville REALTORS®

Greater Nashville REALTORS® is a 6,400 plus member association, and its mission has remained consistent over the 130-year history: Providing real estate professionals a structured organization that works toward uniting members to exert a beneficial influence on the profession and to promote and maintain high standards of professional conduct.

The four fundamental services provided by the association include:

1. Education and Professional Development
2. Advocacy and Legislative involvement at the local, regional, state and national levels
3. REALTOR® Code of Ethics and arbitration dispute resolution
4. Communication and Networking

Greater Nashville REALTORS® provides members with prestige and professionalism through a long-standing institution and is the largest local real estate association in Tennessee.

Submit cover letter and resume to . Email submissions only. Please include “Member Services Coordinator” in the subject line. No phone calls, please. Salary starts at $42,000.00.

 Position Description: 

This team member is responsible for managing and administering political investment activities for the association and supporting various grassroots advocacy initiatives throughout the middle Tennessee region. 

Responsibilities/Functions: 

• Staff Liaison: Serve as the primary staff liaison for the RPAC and Government Affairs committees. Collaborate with committee leadership to set agendas, drive engagement, and provide educational resources. Assist in identifying political victories to encourage member investments, enhance recognition efforts, develop local strategies, and maintain meeting minutes. Provide updates on goal progress and federal/state collaborative efforts. 
• Reporting & Compliance: Ensure timely and accurate reporting of member investments and all RPAC activities in accordance with state campaign finance laws. Coordinate with the bookkeeper and state REALTOR® association staff to maintain compliance. 
• Advocacy & Fundraising: Work with the RPAC committee to maintain a structured candidate support process and secure funding for advocacy efforts. 
• Education & Communication: Develop content for newsletters, the website, and other communication channels to inform members about RPAC’s value, legislative achievements, and supported candidates. 
• Event Coordination: Assist in planning and executing advocacy events, including Day on the Hill, RPAC fundraisers, and the Legislative Reception. 
• Branding/Recognition: Work with staff to educate the membership about RPAC, secure opportunities at association events to promote RPAC, and promote and recognize investors. 
• Stakeholder Engagement: Work with stakeholders and partners to align advocacy strategies and strengthen political initiatives. 
• Grassroots Advocacy: Support the Chief Executive Officer in advancing MTAR’s policy goals and initiatives. 
• Policy Monitoring: Track legislative priorities across local counties and regularly attend government meetings to stay informed. 
• Other duties as needed/instructed 
• Required Qualifications 
• Excellent computer skills (PC or Mac) experience with standard Microsoft business applications, email systems, social media applications, Google, Canva, and a willingness to learn new software as directed. 
• Excellent interpersonal skills. 
• Ability to take complicated information and communicate it simply. 
• Ability to problem solve and source information. 
• Accurate and precise attention to detail. 
• Ability to maintain confidential information. 
• Ability to multitask, prioritize and manage time efficiently with multiple interruptions. 
• Self-motivated and willing to support our small team. 
• Ability to work outside of normal business hours and attend association events throughout the year. 
• Candidate cannot have an active real estate license 
• Positive and professional attitude 
• Knowledge of the legislative process 

Preferred Qualifications 

• Bachelor’s degree. 
• Strong understanding of local politics and policy issues in Middle Tennessee 
• Experience in event planning and coordination 
• Background in fundraising

Must send resume and salary requirements to  (Only complete applications will be considered).

ADMINISTRATIVE ASSISTANT, Tennessee REALTORS^®

Job Summary    

Front office position handling administrative duties required by the Association to provide superior services to members. This position reports directly to the Executive and Professional Services Director. (Non-Exempt Employee)

General duties include but are not limited to:                        

• Greet members/visitors and assist as needed.
• Answer all incoming calls in a timely manner and respond to phone inquiries by determining member’s needs and specifications for referral to the appropriate department.
• Distribute mail and packages to the CEO.
• Delegate and follow-up technology hotline questions.
• Process secondary membership applications, assist in annual dues billing, and maintain membership records.
• Process broker admin access applications and maintain records.
• May assist Department Heads in committee meetings by taking minutes, etc.
• Keep kitchens and all public areas clean at all times.
• Create, maintain and organize tent cards for all in-house functions.
• Maintain workroom and ensure sufficient supplies needed for copiers, printers, etc.
• Assist with set-up and cleanup of in-house functions alongside the Meetings and Events Manager.
• Assist with overflow work, including word processing, data entry and Internet research tasks of all departments.
• Assist in making copies and putting materials together for committee and other meetings upon request.
• Take mail to the post office from time to time.
• Works independently and within a team on special nonrecurring and ongoing projects.
• Perform such other duties as requested by the Chief Executive Officer and Executive and Professional Services Director.

Required Skills/Accreditations

• Organizational Skills including the ability to multi-task.
• Strong Computer literacy with emphasis on Microsoft applications and data management applications. Mac experience strongly preferred.
• Understands the process of a volunteer organization.
• Must be a good project manager.
• Must be attentive and creative, possess the ability to work with and adapt to all types of people and exhibit patience.
• Must be skilled as a communicator, have strong interpersonal skills. Ability to clearly and pleasantly communicate both verbally and in writing with members, management, and co-workers, both in person and by telephone.
• Must be self-motivated and ability to have initiative.
• Ability to maintain confidential information.
• Fosters and contributes to a positive team environment. Must be a team player and contribute positive energy.
• Ability to produce professional documents with minimal number of errors; includes spelling, punctuation, and grammatical errors.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to work well under pressure, dealing with many member requests/questions within a short period of time.
• Customer service oriented with a desire to create memorable member experiences.
• Ability to use various office equipment, including but not limited to, calculators and photocopiers.
• Must be able to lift 20 to 40lbs.

Preferred Skills/Accreditations

• High school education required, college degree in related field
• Previous administrative support experience preferred. REALTOR® Association experience plus.

Hours

• Generally, hours are 8:30 a.m. – 4:30 p.m. M-F.  Will be expected to arrive earlier from time to time depending on meeting schedule.

Additional Salary Information: Must send cover letter, resume, and salary requirement to: (Only complete applications will be considered).

Job Summary

Job Summary