If you believe a REALTOR® has violated the Code, prior to filing a complaint, you may find it helpful to speak to the broker or principal of the agency or to speak to an Ombudsman (a volunteer Tennessee REALTOR® who serves on the Professional Standards Committee and can listen to your concerns and offer guidance). See below for details. Many difficulties result from misunderstanding or miscommunication which can be resolved through open and constructive dialogue. Otherwise, if you wish to file a complaint, you will find a link below to our online complaint-filing system. Prior to filing a complaint, please review this brochure regarding the process. Most importantly, note that you must submit a written narrative with your complaint explaining the issue in detail, that Tennessee REALTORS® neither investigates nor prosecutes complaints and that you will need to be prepared to attend a hearing and present your complaint and evidence.
After reading about the background and process of filing an ethics complaint, if you still feel that a REALTOR® you’ve worked with was not conducting business within the confines of the National Association of REALTORS® Code of Ethics and feel that talking to an ombudsman does not resolve the problem, you may then file a formal complaint.