ADMINISTRATIVE ASSISTANT, Tennessee REALTORS^®

Job Summary    

Front office position handling administrative duties required by the Association to provide superior services to members. This position reports directly to the Executive and Professional Services Director. (Non-Exempt Employee)

General duties include but are not limited to:                        

• Greet members/visitors and assist as needed.
• Answer all incoming calls in a timely manner and respond to phone inquiries by determining member’s needs and specifications for referral to the appropriate department.
• Distribute mail and packages to the CEO.
• Delegate and follow-up technology hotline questions.
• Process secondary membership applications, assist in annual dues billing, and maintain membership records.
• Process broker admin access applications and maintain records.
• May assist Department Heads in committee meetings by taking minutes, etc.
• Keep kitchens and all public areas clean at all times.
• Create, maintain and organize tent cards for all in-house functions.
• Maintain workroom and ensure sufficient supplies needed for copiers, printers, etc.
• Assist with set-up and cleanup of in-house functions alongside the Meetings and Events Manager.
• Assist with overflow work, including word processing, data entry and Internet research tasks of all departments.
• Assist in making copies and putting materials together for committee and other meetings upon request.
• Take mail to the post office from time to time.
• Works independently and within a team on special nonrecurring and ongoing projects.
• Perform such other duties as requested by the Chief Executive Officer and Executive and Professional Services Director.

Required Skills/Accreditations

• Organizational Skills including the ability to multi-task.
• Strong Computer literacy with emphasis on Microsoft applications and data management applications. Mac experience strongly preferred.
• Understands the process of a volunteer organization.
• Must be a good project manager.
• Must be attentive and creative, possess the ability to work with and adapt to all types of people and exhibit patience.
• Must be skilled as a communicator, have strong interpersonal skills. Ability to clearly and pleasantly communicate both verbally and in writing with members, management, and co-workers, both in person and by telephone.
• Must be self-motivated and ability to have initiative.
• Ability to maintain confidential information.
• Fosters and contributes to a positive team environment. Must be a team player and contribute positive energy.
• Ability to produce professional documents with minimal number of errors; includes spelling, punctuation, and grammatical errors.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to work well under pressure, dealing with many member requests/questions within a short period of time.
• Customer service oriented with a desire to create memorable member experiences.
• Ability to use various office equipment, including but not limited to, calculators and photocopiers.
• Must be able to lift 20 to 40lbs.

Preferred Skills/Accreditations

• High school education required, college degree in related field
• Previous administrative support experience preferred. REALTOR® Association experience plus.

Hours

• Generally, hours are 8:30 a.m. – 4:30 p.m. M-F.  Will be expected to arrive earlier from time to time depending on meeting schedule.

Additional Salary Information: Must send cover letter, resume, and salary requirement to: (Only complete applications will be considered).

Job Summary