Important Resources for Code of Ethics and Filing Complaints

REALTORS® abide by the strict standards of the Code of Ethics. If a REALTOR® has failed to meet these standards, you can file a complaint. First you must determine if this person is a REALTOR® and, thus, bound by the Code of Ethics.

Prior to filing a complaint, you may find it helpful to speak to the broker or principal of the agency or to speak to an Ombudsman (a volunteer Tennessee Realtor who serves on the Professional Standards Committee and can listen to your concerns and offer guidance). See below for details. Otherwise, if you wish to file a complaint, please see link below for instructions. Please note that you must file a complaint within 180 days of the event constituting the matter complained of or within 180 days of the conclusion of the transaction, whichever is later. Please note that complaints against realtors who are members of the following local associations are handled by those local associations and must be filed with the local associations NOT Tennessee Realtors: Memphis Area Association of Realtors, Tennessee Valley Association of Realtors, Middle Tennessee Association of Realtors, Eastern Middle Tennessee Association of Realtors, and Bristol TN/VA Association of Realtors.

Code of Ethics

Contact the Broker

Contact the person’s broker to inform him or her what happened. It could lead to a quick resolution.

Look Up Broker Info

Arbitration

This process is issued when you think you’re owed money based on an agreement.

Arbitration

File an Ethics Complaint

If contacting the broker and talking to an ombudsman does not resolve the problem, you can file a formal complaint.

File Complaint

Use the Ombudsman Program

A volunteer from the Tennessee REALTORS® Professional Standards Committee will listen to your concerns, explain possible resolutions, and answer questions.

Ombudsman Program